Every order placed with PAPER ESSENCE SDN. BHD. 202601027746 (1689842-H) is packed with care and handed to couriers we trust. Here is exactly what the customer can expect between checkout and doorstep.
1. Where we deliver
Our courier network reaches the country end to end:
We ship throughout Peninsular Malaysia, and every state is included.
We ship across East Malaysia, covering Sabah & Sarawak.
2. How quickly we process an order
Every order is processed within 1–3 business days, with weekends and public holidays excluded from that count.
Once it is processed and dispatched, a confirmation email reaches the customer carrying the unique tracking information for that parcel.
3. Delivery methods and timing
Please note that overnight and next-day delivery are not available at this time. These are the standard windows we work to:
Important: the times above are estimates, and they can move with courier operations, seasonal holidays or extreme weather.
4. What delivery costs
We are delighted to offer our customers Free Shipping:
Standard delivery fees are waived, which is part of the value we put behind every order.
Standard shipping is free; even so, a charge on a specific bulk or specialised promotional order may still be calculated at checkout from total weight and destination, where that applies.
5. Tracking the parcel
The moment the order reaches our courier partners, an email or SMS goes out to the customer.
That message holds a tracking number and a direct link for following the package in real time.
For anything shipping-related, reach us through any of the channels below:
📧 Email: paper_essence@outlook.com
🏢 Address: NO 196-C, JALAN MACHANG BUBOK TAMAN MACHANG BUBOK 14020 BUKIT MERTAJAM PULAU PINANG
🌐 Website: https://paperessence-sb.com/contact-us/