Shopping with PAPER ESSENCE SDN. BHD. 202601027746 (1689842-H) means trusting us with a little information about the customer, and that trust matters to us. This policy sets out what we collect, how we use it, who sees it and how it is protected.
1. Information we collect
Visiting and buying may generate the following:
We collect personal information — name, email address and phone number, plus shipping and billing addresses.
We collect payment information, meaning credit or debit card details or another payment method, handled securely by third-party payment gateways.
We collect order information: the products purchased, the order history behind them and stated customer preferences.
We collect website usage data, such as IP address, browser and device information, pages visited and cookies.
2. How that information is used
The data we hold does five jobs:
It lets us process and fulfil every order effectively.
It lets us communicate with the customer about a purchase, a support enquiry or a promotional update.
It shows us how to improve the website, our services and the overall customer experience.
It helps us prevent fraud and keep the website and its users secure.
It keeps us compliant with every legal and regulatory obligation.
3. Who the information is shared with
We do not sell or rent what we hold. Sharing goes no further than this:
We pass data to trusted third parties that help us operate the website, such as hosting providers, payment processors and shipping partners.
We release data to law enforcement or regulatory authorities where the law requires it.
Every partner is contractually obligated to protect that data to our standards.
4. How the data is protected
SSL encryption, secure servers and regular monitoring are all part of the industry-standard protection we apply.
We use every commercially acceptable means to safeguard personal information; even so, no transfer of data over the internet is 100% secure.
5. Cookies on this site
We use cookies and similar technologies to enrich the browsing experience, track site performance and deliver personalised content.
Cookies can be controlled or disabled from the browser settings, though site functionality may be affected.
6. The customer’s rights
Three rights sit with every customer:
The customer may request access to, or correction of, their personal information.
The customer may request deletion of that data, subject to legal or administrative requirements.
The customer may unsubscribe from marketing emails at any time.